STC-Phila. Metro Chapter

Welcome to the STC Philadelphia Metro Chapter!

September 22, 2022 by Rob Sims

STCPMC Logo

The STC Philadelphia Metro Chapter (PMC) fills the needs of the technical communication community on a local basis through a wide range of activities. We are now exploring key issues facing the technical communications community: building a content architecture, UX writing, customer experience projects, and more. We invite you to explore our site, learn about us, and sign up for our mailing list to find out the latest and greatest going on with our chapter!

Would you like to get involved with our chapter as a volunteer? Contact president@stcpmc.org.

Check out any STCPMC events along with the fellow STC events listed below:

Virtual Event on 11/6: Tech Writers Using AI – What’s Working?

October 21, 2024 by Rob Sims

Thanks for all who attended this meeting on November 6th! How are tech writers using AI in their daily projects? During this session we discussed these initiatives: Analyzing data from CRM systems to determine high-profile customer … [Continue reading]

The Technical Writer: CX’s Secret Weapon

June 27, 2024 by Rob Sims

When I talk to a technical communicators about "Customer Experience," the conversation usually focuses on the four critical issues related to the customer journey: - Create "step-by-step" orientation materials for new customers; - Identify … [Continue reading]

Leveraging Data to Shape Help Content – Join Us in Abington on June 20th!

June 7, 2024 by Rob Sims

Thanks to those who joined us at Abington Library on June 20th to discuss how tech writers leverage data to deliver exceptional customer experiences: Customer Support Inquiries User Searches Heat Mapping Tools Online Help Center Usage … [Continue reading]

Virtual Meeting: Basics of Microlearnings – April 24th

April 18, 2024 by Rob Sims

Thank to those who joined this overview of how microlearnings (short instructional videos) can be used within online help systems. We talked about leveraging existing documentation to build a storyboard, and looked at some tips when building the … [Continue reading]

UX Books We Love…Thanks for Joining Us on March 20th!

March 7, 2024 by Rob Sims

UX Books for Tech Writers - a LIVE STC-PMC Event! Thanks for all of you who attended this event at Abington Library, Abington, PA. The room was full of tech writers who are ALSO UX writers. We delved into lessons from three books: Strategic … [Continue reading]